Effective Date: 29 Feb 2024
If you are under 18, please obtain the consent of your parent or guardian before providing us with any personal information or using our website, products or services. The parent or guardian will be responsible for appropriately supervising use of the website, products, and services by a person under 18.
How We Collect Personal Information
If you register to services on our website, you may be asked to provide information such as your name, contact details, and the names of students you intend to use our services. You do not have to use real names. Aliases or pseudonyms may be used.
We may also collect personal information you submit via any online forms, surveys, message boards, forums or other interactive areas that appear on our websites from time to time or in the course of providing support services to you.
We may collect personal information about you if you contact us offline, for example by telephone, email, or post.
We may collect personal information about your usage of our website including specific products or services.
Unsolicited Personal Information
If we receive unsolicited personal information about you, we will check whether that personal information is reasonably necessary for us to provide products or services to you or otherwise reasonably necessary for us to undertake our functions or activities. If it is, we will handle this personal information the same way we do with other personal information we seek from you. If not, we will destroy or de-identify it.
What We Use Your Personal Information For
Your personal information will be used to provide you with access to our website and to supply you with any information, products, or services you request.
We may use your personal information to contact you for feedback on your use of our website, products, or services.
We may also use and analyse the personal information we collect so that we can administer, support, improve and develop our websites and the products and services we offer.
We may also use your personal information for advertising and marketing purposes. This may include sending you newsletters and other communications about our company, products and services. This may also include using your personal information to identify target audiences for our products, and services and to develop marketing campaigns for those target audiences which will be executed via various platforms including on or via our social media platforms and via search engines. Your personal information will not appear in any marketing campaigns that we execute for targeted audiences.
With Whom We May Share Your Personal Information
We may pass aggregate information about the usage of our websites, products and services to third parties, but this will not include personal information that can be used to identify you.
We will disclose your personal information if we are required to by law. We may disclose your information to enforcement authorities, or to a third party in the context of actual or threatened legal proceedings. We may also disclose personal information if we believe disclosure is necessary or appropriate in connection with an investigation of suspected or actual fraudulent or illegal activity (both investigations related directly to our website or broader investigations).
We may also share your personal information for certain purposes with our professional advisors and representatives (eg, lawyers, accountants, auditors, corporate consultants, or business analysts) to assist us with our corporate or business functions and to develop our business.
We may disclose personal information in the event of a proposed or completed sale or transfer of all or a portion of our business or assets (including in the event of a reorganisation, dissolution, or liquidation). We will make reasonable efforts to notify you by posting a notice on the Site and, sending you an email if we have your email address.
We may also disclose your personal information to service providers we engage to assist us in administering, supporting, improving, developing, and marketing our websites and managing our relationships with our customers and other persons on our mailing and contact lists (eg, assisting us to send newsletters and email updates).
Unless permitted by the previous paragraphs of this section or required by law, we will not otherwise share, sell, or distribute any of the personal information you provide to us without your consent.
Cookies are small text files which are transferred from our websites and stored on your computer's hard drive. They enable our website to “remember” who you are.
We use session cookies and persistent cookies to identify and track users who enter the registration areas of our websites. Session cookies are deleted when you close your browser. Persistent cookies will remain on your browser until you delete them. We do not use “spyware”, that is, web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace activities of users.
Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer or Mozilla Firefox, you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies, you will still be able to login and use the registration areas of our website, products and services but you may not be able to access the full functionality.
You have the right to opt out of receiving any marketing material from us or any third party at any time. Please note that if you unregister from our communications, we may still send you relevant administrative or security notices from time to time.
Security and Retention of Personal Information
Registrant's personal information is stored securely in Australia. The data is fully managed by AC3 (Australian Centre for Advanced Computing and Communication Pty Ltd), a trusted government partner, and fully complies with the Australian Privacy Act 1988 (Cth) (Privacy Act), including the 13 Australian Privacy Principles (APPs) (including the prohibition on transferring personal information outside Australia). Access to these servers is limited to the application, and by our software developers. Customers will be given at least one year's notice of any relocation of our cloud infrastructure.
We will keep your personal information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction, or damage.
All data transferred within the application is protected by SSL. SSL is a technology that makes your data illegible in transit. If anyone were to intercept communication between our servers and your computer, they would not be able to easily decipher what was being passed back and forth.
Making a complaint
If you think we have breached the Privacy Act, APPs or any other laws relating to privacy, or you wish to make a complaint about the way your personal information has been handled, you can contact us as provided in the Contact Us section. Please include your name, email address and/or telephone number and clearly outline the complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. Following our response, if you feel that we have not resolved or addressed the complaint satisfactorily, you can make a complaint to the Office of the Australian Information Commissioner, which has complaint handling responsibilities under the Privacy Act. We will cooperate with the appropriate regulatory authorities to resolve any complaints regarding personal information that cannot be resolved via our internal complaints procedure.